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Customer Support


Context Help

If you lose your way inside our Control Panel, the very first thing you should do is click the Help button, which is present on each page. A pop-up window will show up. It comprises comprehensive info about all the actions that you can perform on that particular page. Each popup opens on the same page so that you can swiftly return to your work.

Video Tutorials

We have an extensive variety of educational videos demonstrating how to use our Control Panel. They're intended for those of you who would like to see how things are getting done instead of only reading articles. Thus, anyone can quickly get to know our hosting Control Panel by merely watching our step-by-step tutorial video clips.

F.A.Q.

If you can't find the solution you searching for, explore our comprehensive FAQ database, which contains questions asked by actual persons and offers real solutions. We periodically update our FAQ database with new Q&A's so as to embrace all the new additions and innovations related to our web hosting platform.

Ticketing System

If you still can't find the answer you searching for in the Frequently Asked Questions database either, you can touch base with our fantastic team of client support engineers available 24/7 and eager to help you with any problem. Each trouble ticket you send will be replied to in less than sixty minutes (the average response time is about 20 minutes), so you won't have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 278675

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com